Cancellation, Return & Refund Policy
This policy explains how MOBIONIC reviews cancellation, return, replacement and refund requests for smartphones, accessories, smart gadgets, repairs, pre-bookings and service-related payments.
1. Order Cancellation
You may contact MOBIONIC support to request cancellation before an order is dispatched, delivered, invoiced or otherwise fulfilled. Cancellation may not be possible after dispatch, activation, custom processing, repair/service work, special procurement or completed delivery.
MOBIONIC may cancel an order if payment is not completed, stock is unavailable, customer details are invalid, fraud/misuse is suspected, or fulfilment is not reasonably possible.
2. Returns and Replacements
Return or replacement eligibility depends on product type, condition, packaging, activation status, manufacturer rules, inspection outcome and applicable consumer law. MOBIONIC has return/exchange workflows in its admin system, but no public fixed return period was found in the inspected codebase.
- Wrong product, missing item, damaged shipment or tampered package should be reported as soon as possible with invoice/order details and supporting photos/video where available.
- Defective smartphones and electronics may be handled through manufacturer/service-centre warranty or replacement where applicable.
- Opened, activated, used, damaged, locked, password-protected, IMEI-mismatched or tampered products may be restricted from return or exchange unless required by applicable law or manufacturer policy.
3. Refunds
Where a refund is approved, it may be processed through the original payment mode or another mutually appropriate method depending on how the payment was received and what the payment provider supports.
Payment gateway, bank, UPI, card or finance-provider processing timelines may vary and are not fully controlled by MOBIONIC. Any gateway charges, finance charges or third-party deductions will be handled according to the applicable provider terms and legal requirements.
4. Repair and Service Payments
Repair/service cancellation or refund requests depend on whether diagnosis, parts procurement, repair work, software work, pickup/delivery or other service effort has already started. Any estimate, approval and charge should be confirmed before repair work proceeds.
5. Pre-Booking Amounts
Pre-booking cancellation/refund handling depends on the campaign terms, product availability, payment status and support confirmation for that booking. The current website records pre-booking status as pending gateway setup when submitted through the public form.
6. How to Raise a Request
Contact support with your invoice/order/pre-booking/repair reference, registered name, mobile number, product details and reason for request. Do not send OTPs, passwords, CVV, PIN or full payment credentials.
7. Consumer Rights
Nothing in this policy is intended to remove any mandatory rights available to consumers under applicable Indian law. MOBIONIC will review genuine complaints and legally required remedies based on the facts of the transaction.