Shipping & Delivery Policy
This policy explains how MOBIONIC handles shipment, local delivery, tracking and delivery support for products ordered through mobionicsale.com or supported sales channels.
1. Serviceable Locations
MOBIONIC may fulfil orders through store pickup, local delivery, courier/shipping partners or support-assisted delivery depending on product availability, customer location and serviceability. The website advertises pan-India delivery, but exact serviceability for a specific order should be confirmed during ordering or with support.
2. Processing and Dispatch
Order processing may begin after product availability, customer details and payment/payment arrangement are confirmed. Dispatch timelines may vary by product, stock location, payment status, verification, courier availability and external conditions.
No fixed delivery-day promise is made by this policy unless a specific timeline is shown at checkout/order confirmation or communicated by MOBIONIC support for that order.
3. Shipping Charges and Tracking
Shipping or delivery charges, if applicable, may vary by order, address, item type, delivery method and offer. Where charges or tracking details are available, they will be shown or shared during order processing/support communication.
4. Address Accuracy and Delivery Attempts
- Please provide complete and accurate name, mobile number, address, city, state and pincode.
- Delivery may fail or be delayed if the address is incomplete, the phone is unreachable, payment is pending or the customer is unavailable.
- Additional charges or re-dispatch handling may apply where permitted and communicated, especially if incorrect customer information causes failed delivery.
5. Damaged, Tampered or Wrong Shipment
If a shipment appears damaged, tampered, missing items or wrong at delivery, contact MOBIONIC support as soon as possible with order/invoice details and photos/video where available. Do not discard packaging until the issue is reviewed.
Resolution may involve inspection, courier investigation, replacement, repair, refund or other lawful remedy depending on the facts of the case.
6. Delays Outside Reasonable Control
Delivery may be delayed due to courier disruption, weather, strikes, public holidays, government restrictions, product availability, payment verification, remote location serviceability, technical issues or other events outside reasonable control.